Privacy Policy | Trailhead Outfitters

Privacy Policy for Trailhead Outfitters, British Columbia, Canada

Effective Date: Jan 1st, 2023

At Trailhead Outfitters, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our outdoor store in British Columbia, Canada, whether in-store or through our website and other communication channels. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect:
We may collect various types of personal information, including but not limited to:
- Contact information (name, address, email, phone number)
- Payment details (credit card information)
- Purchase history and preferences
- Social media handles (if you engage with us through social platforms)
- Information related to customer inquiries and feedback

2. How We Collect Information:
We collect personal information in the following ways:
- When you make a purchase in-store or on our website.
- When you sign up for our newsletter or promotional offers.
- When you communicate with us via email, phone, or social media.
- When you participate in surveys or provide feedback.

3. Use of Personal Information:
We use your personal information for the following purposes:
- To process and fulfill your orders and purchases.
- To provide you with customer support and respond to your inquiries.
- To send you marketing communications, promotions, and newsletters (with your consent).
- To improve our products and services, website functionality, and customer experience.
- To prevent and detect fraudulent activities and protect against security risks.
- To comply with legal obligations and applicable laws.

4. Disclosure of Personal Information:
We may disclose your personal information to the following parties, for the purposes mentioned above:
- Third-party service providers, including shipping companies and payment processors, to fulfill your orders and facilitate our services.
- Government authorities or law enforcement, where required by law or to protect our rights and safety.
- In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity.

5. Your Consent:
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

6. Your Choices:
You have the right to:
- Access, update, and correct your personal information.
- Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
- Request the deletion of your personal information (subject to legal requirements).
- Object to the processing of your data in certain circumstances.

7. Security:
We take appropriate measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or storage system can be guaranteed as entirely secure. Please understand that you provide your information at your own risk.

8. Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Children's Privacy:
Our services are not intended for children under the age of 13. We do not knowingly collect or store information from children without parental consent.

10. Changes to Privacy Policy:
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or other communication channels.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Trailhead Outfitters

We value your privacy and will address your inquiries promptly and responsibly.

Last updated: 2023/08/08